Shipping policy

Thank you for shopping at Cozmo Station. We are committed to delivering your orders as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (e.g., during sales seasons), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Cairo & Giza: 1–3 business days.
Other Governorates: 3–5 business days.
Remote Areas: Up to 7 business days.

Free Shipping: We offer Free Shipping on all orders over [Insert Minimum Amount, e.g., 2000 EGP].

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a notification via Email or SMS containing your tracking number (if applicable).
You can track your package through our shipping partner's website using the provided tracking ID.

4. Delivery Procedure

Please ensure that your shipping address and contact number are accurate.
Our courier will contact you before delivery. Please ensure you are available to receive the call to avoid any delivery rescheduling or cancellations.

5. Damages & Issues

Cozmo Station is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately or report it to the courier representative before they leave.
Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping

Currently, we primarily ship within Egypt. For international inquiries, please contact our support team to check availability and shipping costs to your country.

Contact Us

If you have any questions about the shipping of your order, please reach out to us:

Email: cozmostation@gmail.com
WhatsApp: 01065658696